FAQ

❓ FAQs – Frequently Asked Questions

Welcome to the Zoopy Kart Help Center! 😊
Find quick answers to common questions below. Still need help? Reach out to us anytime!

🛍️ Orders & Payments

Q: How do I place an order?
👉 Simply browse our website, add your favorite items to the cart, and proceed to checkout. It’s fast and secure!

Q: What payment methods do you accept?
💳 We accept UPI, debit/credit cards, net banking, and COD (Cash on Delivery) in most areas.

Q: Can I cancel or change my order?
✋ Orders can be canceled or edited within 1 hour of placing them. Contact us quickly via WhatsApp or email!

📦 Shipping & Delivery

Q: When will I receive my order?
🚚 Most orders are delivered within 3–7 business days, depending on your location.

Q: Do you offer free shipping?
📦 Yes! Free shipping is available on orders above ₹499. Below that, a small fee may apply.

Q: How can I track my order?
🔍 We’ll send you a tracking link via SMS/Email once your order is shipped. You can also contact us for updates.

🔁 Returns & Refunds

Q: What’s your return policy?
↩️ We offer easy returns within 7 days for damaged, defective, or incorrect items. Herbal and personal care products must be unopened.

Q: How will I get my refund?
💸 Refunds are processed to your original payment method within 5–7 working days after we receive the returned item.